Refund Policy

This policy covers the one-off carbon report purchased through the SkootEco MARC platform, operated by Skoot Eco Group Ltd. It should be read with our Terms & Conditions.

Digital content, delivered immediately

The report is digital content. On successful payment it is unlocked immediately and made available to download from your dashboard. By purchasing, you ask us to make it available straight away.

Where you buy as a consumer (rather than a business), you have a statutory 14-day right to cancel digital purchases — but that right is lost once download has begun, which you agree to by unlocking the report. Most purchases are made by businesses, for whom this statutory right does not apply.

When we will refund

We will refund (or reissue) in situations such as:

• you were charged more than once for the same report;
• payment succeeded but the report could not be generated or delivered due to a fault on our side;
• a genuine technical error in the Service materially prevented you from receiving what you paid for.

When we may not refund

• the report was generated and delivered correctly but you changed your mind, or the figures differ from your expectation because of the data you entered (the report is calculated from your inputs — see our Terms);
• you want a refund because the report was not accepted by a third party (we don't warrant acceptance).

This does not affect any non-excludable statutory rights you may have (for example, if digital content is faulty or not as described under the Consumer Rights Act 2015).

How to request a refund

Email [support@skoot.eco] from your account email within a reasonable time, with your organisation name and what went wrong. Approved refunds are made to your original payment method via Stripe, normally within [X] working days.

Contact

[support@skoot.eco], Skoot Eco Group Ltd, [REGISTERED ADDRESS].